You have 07 days from the date of delivery to claim for the return or exchange if :
- The product is damaged, defected or incomplete. Zalika will be responsible and will exchange or Refund only in this condition (Not applicable on Panties).
- After the delivery, if you want to exchange the size or color or want to exchange with another item then you have to bear the shipping cost.
- The product/s must be unused, in the original packaging with labels attached.
- Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made.
- This is only applicable for orders delivered within Pakistan, we will try to help you out in a possible way.
- We will not return or exchange Panties.
We will accept online transfer only if your order is above Rs 10,000.
Note: The product can be slightly different from to picture due to the light effect. It is artificial jewelry and We have tested our products. If you do not follow these care tips then we will not responsible for its luster.
Preparing Your Return:
To return a shipped item, please follow these steps they’re also on your packing slip.
- Indicate the reason for your return the packing slip next to the item you’re returning.
- Include the packing slip and all original documents in the package.
- We’ll credit your original payment method, excluding delivery charges, within 03 Days of receiving your return.
- Your packing slip MUST accompany the return.
- All returns will be inspected by our Quality Assurance team before we can process a refund.